Patient Voice - Digitalpatient survey

You will probably be a bit surprised to learn that the NHS does not have access to modern customer service email tools.  You will be used to receiving email marketing communications from many companies and using apps and websites to shop and bank online. Such technology is not yet available in the NHS.

At Ball Tree your records are held in a medical database that is designed for medical and administrative staff to keep your information up to date.  We are not able to take the information from this system and create a customer service system alongside.  We have no control over the computer system or the features that it offers.  We have very strict rules about how we use your data and the reasons why we cannot do this are for your benefit and protection.

We are aiming to set up a digital patient voice group in the near future that will be separate from our systems.  When we have the ability to do this we will add the information about how to join in to this page.  

What we need to think about more before we can set up the group...

  • Protecting your identity
  • If you want to share your name and email with others in the group - making sure that you have given your full permission.
  • Making sure that you do not email us anything personal about your medical condition from an unencrypted computer / email address
  • Making sure that you do not send us any medical requests or questions that are not recorded by our clinical system.

Our doctors have hundreds of questions, comments, letters, prescriptions to look at every day.  Each of these is tracked by our clinical computer system to make sure that we know that they have all been seen.  It could be dangerous if a patient emailed us with a medical question that was not put into the clinical system to make sure that it is seen quickly.  Our clinical system is not able to receive emails from patients.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

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