Welcome to Ball Tree Surgery
INFORMATION FOR PATIENTS ABOUT CORONAVIRUS
DO NOT COME TO THE SURGERY IF YOU THINK YOU HAVE SYMPTOMS OR YOU HAVE RETURNED IN THE PAST TWO WEEKS FROM:
China, Hong Kong, Japan, Macau, Malaysia, Korea, Singapore, Taiwan, or Thailand OR if you have been in close contact with people locally or abroad who have been in contact with the virus.
Please see information on the Public Health website -
What is coronavirus?
A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.
Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.
Wuhan novel coronavirus is a new strain of coronavirus first identified in Wuhan City, China.
Advice for travellers from Wuhan
If you have returned from Wuhan in the last 14 days:
- stay indoors and avoid contact with other people as you would with other flu viruses
- call NHS 111 to inform them of your recent travel to the city
Please follow this advice even if you do not have symptoms of the virus.
We are asking people to take simple, common-sense steps to avoid close contact with other people as much as possible, like they would with other flu viruses.
This means remaining at home for 14 days after arriving from the destinations above and not going to work, school or public areas.
Where possible, you should avoid having visitors to your home, but it’s ok for friends, family or delivery drivers to drop off food.
If you develop symptoms
If you develop a fever, cough, runny nose, sore throat or difficulty breathing, you should continue to follow the advice above.
Please do not leave your home until you been given advice by a clinician.
Please call the surgery on 01903 752200 or call 111 for more advice.
What are the symptoms of coronavirus and what can help stop its spread?
The main signs of infection are fever (high temperature) and a cough as well as shortness of breath and breathing difficulties.
Frequent hand washing with soap or gel, avoiding close contact with people who are ill and not touching your eyes, nose and mouth with unwashed hands, can help cut the risk of infection.
Catching coughs and sneezes in a tissue, binning it and washing your hands can minimise the risk of spreading disease.
Changes to the phone system
If you would like to book an appointment our reception team will ask you some additional screening questions regarding your symptoms including coughs and colds.
It may be that our Duty GP will need to call you back and may recommend self-care rather than book an appointment.
If you do need to come to the surgery, we may ask you to come at specific times and at a particular branch.
NOTE: We have temporarily turned off online access to appointments to ensure that everyone is asked precautionary questions.
NHS Guidance is updating on a daily basis please be aware that there may be further changes to our services.
Welcome to Ball Tree
The Medical Team at Ball Tree aims to provide all our patients with access to quality personalised care in a friendly environment.
We aim to be Safe, Effective, Responsive, Caring and well-led as directed by our governing framework and our regulators the Care Quality Commission
Our team have created a mission statement for our practice which outlines our aspirations - Mission Statement
Every patient registered with Ball Tree has a named GP responsible for their overall care. We strongly encourage you to see the same GP for ongoing problems whenever this is possible. We believe that prevention of illness is better than cure and actively educate and encourage our patients to make healthy choices and share responsibility for improving their well being. Please see our Practice Leaflet [PDF] for more information.
Self-care can often be the best care for many conditions and we ask our patients to think carefully before booking to see a GP or Nurse. Before contacting us about minor conditions that have only been present for a couple of days we recommend the Self Care Forum or NHS Choices where there are many helpful resources. You can also pop into your local pharmacy who will be happy to help you with many common conditions and problems - see a list of common issues where No Prescription Is Required [PDF] There is a video just below and a leaflet Help my NHS
Our duty of care extends widely and we believe that every child and vulnerable adult has the right to be safe. We are committed to safeguarding all our patients and staff. If you have personal concerns or would like to share concerns about welfare of child or adult, we have a dedicated member of our team who, supported by our partner organisations, can work with you.
We are working with Going Local - a community referral service accessed via our GPs to help people by supporting access to local organisations for finance, employment, housing and digital engagement. Going Local has highlighted a range of local activities that may be of interest... Going Local [PDF]
Ball Tree Patient Voice: If you have feedback - compliment or complaint please see our information on the routes available to get in touch
Local GP Access Hubs
GP and Nurse appointments are now available during the evening and at the weekend at local GP access hubs
- Urgent appointments for a new illness
- Same day and next day appointments
- Access to your GP medical records with your consent
- Appointments booked via Ball Tree
- Clinical are operated by IPC which is a not for profit organisation owned by local GP practices
If you are offered one of these appointments by the team please do consider accepting as it will likely mean that you are seen sooner.
We will lose this valuable service if people do not accept the appointments that we offer there.
To keep your local GP service at Ball Tree available and sustainable we need our patients to see the most appropriate person and often this will be at the Access Hubs.
Talk to our reception team and they can advise you further!
Flu Jabs Available - especially for those aged 18 to 65
IMPORTANT: There are two DIFFERENT Flu Jabs
Please make sure you book the correct type for either Age 65 and OVER or for Age UNDER 65 in the App or Online.
For eligible patients aged over 70 we will be offering the Shingles vaccine during at the Flu appointment - for more information on this please see www.shinglesaware.co.uk
Please download our GP Appointment Guide [PDF]
On the day GP appointments are only available if you are urgently unwell
We have more pre-bookable appointments for non-urgent matters - book online or via the MyGP App or call your usual branch
Communication: Let us know if you need support accessing our services or our communication materials and we will do our best to meet you needs.
Please be aware that General Practice is facing significant challenges due to increasing workload and reducing resources (despite what you may see in the headlines - there is no new money).
Please use our services wisely so that we can continue to provide a safe and caring service for all our patients.
Patients NOT coming to appointments costs us tens of thousands of pounds each year - which could be going towards your health care
Please lobby your MP - we are in need of a new building and additional resources - Lancing is not currently a priority for the area - please help us raise its profile
Ball Tree is a safe and welcoming space
We have pledged to be Antibiotic Guardians
This is important for YOU and those whom you love.
Antibiotic resistance is one of the biggest threats to our current way of life. Without effective antibiotics, many routine treatments will become increasingly dangerous. Please do not expect to receive antibiotics... trust the expertise of our GPs to prescribe them when they are truly needed. Click here for information.
Mental Health and Wellbeing
Ball Tree is committed to working to receive a Mental Health PACE Setter Award - supported by Coastal West Sussex Mind
Over the next few months we will be working with our patients and staff to help improve our access to services and also to help the health and wellbeing of our team.
Ball Tree hosts Time to Talk - Click the logo to self-refer
Ball Tree Surgery - Practice Leaflet - December 2018 [PDF]
Our Opening Hours
Ball Tree Surgery
Telephones Available - 01903 752200
|Monday||08:00 - 20:00||Monday||08:00 - 13:00 then 14:00 - 18:30|
|Tuesday||08:00 - 18:00||Tuesday||08:00 - 13:00 then 14:00 - 18:30|
|Wednesday||08:00 - 18:00||Wednesday||08:00 - 13:00 then 14:00 - 18:30|
|Thursday||08:00 - 18:00||Thursday||08:00 - 13:00 then 14:00 - 18:30|
|Friday||08:00 - 18:00||Friday||08:00 - 13:00 then 14:00 - 18:30|
Local GP Access Hub appointments available to book via Reception available on Thursdays and Fridays. Appointments held at New Pond Row surgery.
|Call for details|
BALL TREE SURGERY OPENING HOURS [PDF]
LOCAL PHARMACY OPENING HOURS [PDF]
Telephones Available - 01903 752200
|Monday||8:00 - 18:00||Monday||08:00 - 13:00 then 14:00 - 18:30|
|Tuesday||08:00 - 18:00||Tuesday||08:00 - 13:00 then 14:00 - 18:30|
|Wednesday||7:00 - 18:00||Wednesday||07:00 - 13:00 then 14:00 - 18:30|
|Thursday||8:00 - 18:00||Thursday||08:00 - 13:00 then 14:00 - 18:30|
|Friday||8:00 - 18:00||Friday||08:00 - 13:00 then 14:00 - 18:30|
|As per Ball Tree|
When We Are Closed
When the surgery is closed (Out of Hours), you are still able to access a GP.
Telephone NHS 111 (free from land line or mobile)
NHS 111 Team will talk through the reason for your call, and just like our reception team, if they agree that you need an urgent appointment they are able to book this for you at a local surgery / arrange a home visit.
They may advise you to attend Accident and Emergency - but this would only be in the most serious of situations.
Usually it is always better to telephone:
- 111 - When you need advice or guidance when we are closed (or you can talk with a local pharmacy if they are open).
- 999 - To report a serious accident, injury or illness - 999 Team will advise you and may arrange an ambulance.
Only visit Accident and Emergency if you or someone you are caring for has a very serious injury or illness. If you attend A&E for less serious issues, it causes huge problems for the hospital and costs the NHS many times the cost of using 111 or visiting your GP during usual opening hours.
Your Local Pharmacist
Your local pharmacist will be able to give you free health advice at any time – you don't need an appointment.
Many pharmacies operate extended hours on a rota basis. Download our guide to local Pharmacy Opening Hours [PDF]
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Our surgery has suitable access to the ground floor for patients using a wheelchair. A stair lift is available to the first floor which staff will be happy to operate for you. We also have a parking space which is reserved for patients displaying a disabled sticker.
We can arrange interpretation and translation services for patients who do not speak English. Please let us know if you need this service when booking an appointment - it may require additional time for us to be able to arrange interpreting services and we will also need to book a longer appointment.
(Site updated 17/02/2020)