Order a Repeat Prescription

In Person

• Bring the white side of the prescription to the surgery - post it in the silver box in our foyer
• Complete a medication request form (available at the surgery) - post it in the silver box in our foyer

Online

• Click HERE for the link for online prescriptions (see our online services)

Via the post

• If you post us a request for a repeat prescription please include a Stamped Self-Addressed Envelope. Please allow 7 working days

Via Fax

• Please ensure that you provide full and clear information 01903 768 317

Note 1: We trust our local pharmacists to provide a safe and supportive service.  We do not endorse or recommend any companies who provide online or postal service for repeat medication.

Note 2: We are unable to take requests for repeat medication via the telephone - this is for your safety and to ensure that we are able to take calls for appointments and visits

When will the prescription be ready?

We have made a 1 page guide for you to download and print to help you plan your repeat ordering.

When will my prescription be ready [PDF]

We usually recommend a minimum of 3 full working days to allow us time to receive and process your request.

Sometimes it may take a little while extra for the prescriptions to be signed by the GPs after they have been printed by our reception team.

At busy times of the year (holiday and Bank Holiday periods) please assume that it will be a minimum of 4 working days

If you have requested your prescription to go to a chemist of your choice via Electronic Prescribing, please allow 4 working days.

Did you know?

We do not allow requests for repeat medication to be made by phone for safety reasons.  This is recommended practice.  We are sorry if this causes you inconvenience.

If you need further supplies of Hormone Replacement Therapy HRT, you will need to book an appointment with your GP

If you require additional contraceptive pills, please book an appointment with one of our Nursing Team.  We do not issue contraception as a repeat prescription.

Some medication requires us to ask you to provide a blood sample every so often before we are able to reissue it.  This is for your safety.

If you receive a Blood Test form from us, please book in with one of our Health Care Assistants for a Blood Test Appointment.  These are held most mornings.

Simplifying Repeat Prescriptions

It is simpler for you if you only have to order your repeats every one or two months.

If you are finding that you are needing to order more often than that as your medicine runs out at different times, please let us know.

We will try to bring all your repeat medication into line so that you can order less frequently.  This will help you and will also help us as we will receive fewer requests.

Paperless Electronic Prescriptions

Ball Tree is able to send your prescriptions to a pharmacy of your choice electronically. 

This is DIFFERENT from pharmacies coming to collect paper prescriptions on your behalf.

You will need to actively let your pharmacist if you want to use this service.  It will require you to read some information and provide your consent.

Your choice is called your 'nomination'

Start using EPS

Nomination means you choose a place for your GP practice to electronically send your prescription to. 

You don't need a computer to use EPS. You can choose up to one of each of the following:

• a pharmacy
• a dispensing appliance contractor (if you use one) (for medical devices)

What if you change your mind?

You can change your nomination or cancel it and get a paper prescription. 

If you don't want your prescription to be sent electronically just tell your GP. 

If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. 

Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Does this really work?

EPS is reliable, secure and confidential.

Who has access to your information?

Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.

Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

This information has been provided by the HSCIC

Benefits of paperless prescriptions

Key benefits

If you collect repeat prescriptions you will not have to visit your GP practice just to pick up your paper prescription. Instead, your GP will send the prescription electronically to the place you choose, saving you time.

The prescription is an electronic message so there is no paper prescription to lose.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

If the prescription needs to be cancelled the GP can electronically cancel and issue a new prescription without you having to return to the practice – saving you extra trips.

You may not have to wait as long at the pharmacy as your repeat prescriptions can be made ready before you arrive.

Who would benefit most?

People who ...

• have a stable condition
• don't want to come to Ball Tree every time to collect repeat prescriptions
• collect your medicines from the same place most of the time
• use a prescription collection service now.
• You will not get as many benefits, if you:
• don't get prescriptions very often or
• pick up your medicines from different places.

This information is provided by the HSCIC