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Noticeboard

IMPORTANT NOTICE: Surgery Closure for Training

In order to improve the service we provide for you - our patients - we will be closed on the afternoon of Wednesday June 22nd for training.  There is still an urgent service available should you need to access healthcare during the afternoon and if you do need NHS help during this time please call 111

 We have taken extra steps to make sure we can see as many patients as possible during the morning on the 24 May and we will be open again first thing on Thursday 23rd June.  We apologise for any inconvenience caused but hope that you can understand this activity, which will ensure we are able to provide you with the most up-to-date and best possible health services.

Welcome to Ball Tree Surgery

NOTE - !!! WEBSITE UNDER CONSTRUCTION !!!  - 

The Medical Team at Ball Tree aims to provide all our patients with access to quality personalised care in a friendly environment.  Every patient at Ball Tree has a GP responsible for their overall care. We believe that prevention of illness is better than cure and actively educate and encourage our patients to make healthy choices and share responsibility for improving their wellbeing.

Our duty of care extends widely and we believe that every child and vulnerable adult has the right to be safe.  We are committed to safeguarding all our patients and staff.  If you have personal concerns or would like to share concerns about welfare of child or adult, we have a dedicated member of our team who, supported by our partner organisations, can work with you.

Appointments Available

Telephones Available

Monday08:00 - 20:00Monday08:00 - 12:30 then 13:30 - 18:00
Tuesday08:00 - 18:00Tuesday08:00 - 12:30 then 13:30 - 18:00
Wednesday08:00 - 18:00Wednesday08:00 - 12:30 then 13:30 - 18:00
Thursday08:00 - 18:00Thursday08:00 - 12:30 then 13:30 - 18:00
Friday08:00 - 18:00Friday08:00 - 12:30 then 13:30 - 18:00
Saturday4 Appointments
Call for detailsBALL TREE SURGERY OPENING HOURS.pdf

When We Are Closed

When the surgery is closed (Out of Hours), you are still able to access a GP.  

Telephone NHS 111 (free from land line or mobile)

NHS 111 Team will talk through the reason for your call, and just like our reception team, if they agree that you need an urgent appointment they are able to book this for you at a local surgery / arrange a home visit.

They may advise you to attend Accident and Emergency - but this would only be in the most serious of situations.

 Usually it is always better to telephone:

  • 111 - When you need advice or guidance when we are closed (or you can talk with a local pharmacy if they are open).
  • 999 - To report a serious accident, injury or illness - 999 Team will advise you and may arrange an ambulance.

Only visit Accident and Emergency if you or someone you are caring for has a very serious injury or illness. If you attend A&E for less serious issues, it causes huge problems for the hospital and costs the NHS many times the cost of using 111 or visiting your GP during usual opening hours.

Your Local Pharmacist

Your local pharmacist will be able to give you free health advice at any time – you don't need an appointment. Many pharmacies operate extended hours on a rota basis.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

Our surgery has suitable access to the ground floor for patients using a wheelchair. A stair lift is available to the first floor which staff will be happy to operate for you. We also have a parking space which is reserved for patients displaying a disabled sticker.

For patients with hearing problems, we can accept calls made using Typetalk. We can arrange interpretation and translation services for patients who do not speak English. Please let us know if you need this service when booking an appointment.

(Site updated 13/06/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website