Welcome to Ball Tree Surgery
The Medical Team at Ball Tree aims to provide all our patients with access to quality personalised care in a friendly environment.
Every patient at Ball Tree has a GP responsible for their overall care. We believe that prevention of illness is better than cure and actively educate and encourage our patients to make healthy choices and share responsibility for improving their wellbeing. Self-care can often be the best care for many conditions and we ask our patients to think carefully before booking to see a GP or Nurse. Before contacting us about minor conditions that have only been present for a couple of days we recommend the Self Care Forum where there are many helpful resources.
Our duty of care extends widely and we believe that every child and vulnerable adult has the right to be safe. We are committed to safeguarding all our patients and staff. If you have personal concerns or would like to share concerns about welfare of child or adult, we have a dedicated member of our team who, supported by our partner organisations, can work with you.
Let us know if you need support accessing our services or our communication materials and we will do our best to meet you needs.
Please be aware that General Practice is facing significant challenges due to increasing workload and reducing resources (despite what you may see in the headlines - there is no new money).
Please use our services wisely so that we can continue to provide a safe and caring service for all our patients. (Patients NOT coming to appointments has cost us over £20,000 since April)
We have pledged to be Antibiotic Guardians
This is important for YOU and those whom you love.
Antibiotic resistance is one of the biggest threats to our current way of life. Without effective antibiotics, many routine treatments will become increasingly dangerous. Please do not expect to receive antibiotics... trust the expertise of our GPs to prescribe them when they are truly needed. Click here for information.
Ball Tree Surgery - Practice Leaflet - October 2016 [PDF]
When We Are Closed
When the surgery is closed (Out of Hours), you are still able to access a GP.
Telephone NHS 111 (free from land line or mobile)
NHS 111 Team will talk through the reason for your call, and just like our reception team, if they agree that you need an urgent appointment they are able to book this for you at a local surgery / arrange a home visit.
They may advise you to attend Accident and Emergency - but this would only be in the most serious of situations.
Usually it is always better to telephone:
- 111 - When you need advice or guidance when we are closed (or you can talk with a local pharmacy if they are open).
- 999 - To report a serious accident, injury or illness - 999 Team will advise you and may arrange an ambulance.
Only visit Accident and Emergency if you or someone you are caring for has a very serious injury or illness. If you attend A&E for less serious issues, it causes huge problems for the hospital and costs the NHS many times the cost of using 111 or visiting your GP during usual opening hours.
Your Local Pharmacist
Your local pharmacist will be able to give you free health advice at any time – you don't need an appointment.
Many pharmacies operate extended hours on a rota basis. Download our guide to local Pharmacy Opening Hours [PDF]
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Our surgery has suitable access to the ground floor for patients using a wheelchair. A stair lift is available to the first floor which staff will be happy to operate for you. We also have a parking space which is reserved for patients displaying a disabled sticker.
We can arrange interpretation and translation services for patients who do not speak English. Please let us know if you need this service when booking an appointment - it may require additional time for us to be able to arrange interpreting services and we will also need to book a longer appointment.
(Site updated 16/01/2017)